JPM Appoints E-Service

09/01/2013

JPM International has announced another key partner appointment with E-Service now responsible for providing first line technical support to its customers.

Established in 2004 to serve the amusement, gaming and vending sectors, E-Service has grown rapidly to the point where it is now the UK’s largest independent spares, service and after-sales support company serving several of industry’s premier manufacturers.

Commenting on the agreement reached between the two companies, JPM’s Paul Bursnell said: “JPM’s commitment to the UK analogue market has resulted in significant additional business and it’s imperative that our customers’ trust is rewarded with exemplary after sales service.

“E-Service has a great track record with prestigious gaming brands and has developed a support infrastructure which is second to none. JPM has a reputation built on the development of exciting and profitable games and this agreement enables us to continue on this path without diverting resources to replicate something that is already in place. We’re confident that our customers will appreciate the increased levels of support and economies of scale that this arrangement will bring,” assured Paul.

The arrangement will see E-Service managing JPM’s software bulletin board and providing first line technical assistance, a repairs and advance replacement facility plus parts delivery, all under the watchful eye of dedicated Senior Service Technician James Armstrong.

E-Service’s Mike Clokie was clearly delighted with the agreement: “JPM is making increasingly strong inroads into the UK market and we’re excited to be working with such a prestigious brand. E-Service’s continuing expansion has been built upon our investment in infrastructure and JPM’s customers are set to benefit from this, be it through our extensive stockholding of JPM parts, our advance replacement service or our own dedicated national van runs for delivery and collection. We also work closely with AMG leisure, the Group’s exclusive distributor for UK Cat C games,” revealed Mike

JPM will be introducing its largest ever portfolio of new products at the forthcoming trade events EAG International and Totally ICE Gaming.

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